Residences

Monitoring and protection of houses, apartments and summer cottages combined with personal monitoring of the family.

Does it still make sense?

Does a monitoring service for residences provided by a security company still make sense in the era of smart homes and self-monitoring through mobile apps?

While self-monitoring offers flexibility and convenience, professional monitoring services bring unique advantages that can complement or enhance smart home setups.

Six advantages of professional monitoring services that can persuade your clients.

24/7 Expert Oversight

Security companies provide continuous monitoring, even when you’re asleep, busy, or in a location with limited connectivity. This ensures that emergencies are addressed promptly without relying solely on your availability or awareness.

Faster Emergency Response

It might be difficult for a homeowner to react appropriately or communicate effectively with emergency services in high-stress situations, such as a home invasion. Monitoring centres can handle these scenarios more objectively.

Professional Handling of Alarms

False alarms can be a significant issue in self-monitored systems, leading to frustration and desensitization. Security companies have proven methods to verify alarms, reduce false alerts, and prioritise genuine threats.

Redundancy and Reliability

Professional systems often have fail-safes like cellular backup or dedicated communication channels that ensure uninterrupted service, even during power outages or internet disruptions. Self-monitoring apps may rely on your home’s Wi-Fi, which could be compromised during an emergency.

Peace of Mind for Vacations or Extended Absences

If you’re travelling or unable to monitor your home actively, professional service ensures your property remains protected, providing peace of mind.

Advanced Security Features

You can offer sophisticated features like integrated fire, flood, and carbon monoxide monitoring, which may not be part of standard DIY smart home setups.

Do something that will surprise even your biggest competition.

Technical standardization
Process automation
Mobile application
Automated customer service

How Safestar can help you?

Technical standardization

The introduction of appropriate technical standardization in the process of monitoring homes allows for its acceleration and reduction of related costs. In Safestar you can create defined signal dictionaries and a number of other configurations that you will not have to set from scratch every time.

Process automation

The only way to achieve profitability on large alarm monitoring for a large number of facilities is to properly automate the customer service process, service configuration and then its execution. It is also best for as many activities as possible to be performed automatically or by the end customer. With Safestar you can achieve this easily.

Let your clients see The Security.
Give them Safestar GO.

Once, one of the senior owners of a security company in Poland said: “Don’t underestimate mobile applications in security; they allow customers to see the security they buy from us.”

However, stop offering an application everyone can download with the purchased camera or alarm panel. In that case, you should provide a personalized and dedicated application integrated with your services. SafestarGo is the application you need to provide customers.

Remote monitoring and control alarm panel
View cameras and control video analytics
Emergency button
Cancelling alarms, changing schedules, etc.

How to automate customer service

Mobile applications

SafestarGO has functionalities that support customer services, such as cancelling alarms, changing the facility’s arming schedule and the ability to receive push messages.

Automated reports

In Safestar we have dozens of report templates that you can customize to the needs of the services you provide and then configure their automatic generation and sending.

SMS and push notifications

You can achieve fast and automated contact with the customer by sending SMS and push text messages by define message templates, which are then automatically filled in and sent by the system.

Nothing special, but consistently effective

Video Alarm with AI 

Safestar automates and accelerates the handling of video alarms generated by AI video analytics and alarm panels.

Burglary & Panic Alarms

Fast and effective alarm handling thanks to automation, prioritization and integration with various technologies.

Automation

It’s hard to imagine how many processes can be automated to relieve operators and administrative support of monitoring stations.

Reports

Safestar’s automated reporting provides a quick and easy way to prepare and send detailed data in a variety of formats.

Safestar GO – Mobile App

Do you want your security company to be perceived as modern and based on modern technologies? Offer your clients a unique mobile application.

Frequently asked questions:

Let us help you to solve problems.

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