Dear Users,
To enhance the security of access to the Safestar system, we are introducing mandatory two-factor authentication (2FA) for all users.
What is 2FA?
It is an additional login security measure – besides your password, a one-time verification will be required (for example, through OTP and Patrol3 apps or via a code sent by SMS).
How to enable 2FA in the Safestar system?
At this link, you will find the configuration instructions. [link]
Currently, 2FA is available in the system, but it is not required
Starting from April 1, 2026, it will be mandatory for all users
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Step 1 – Account preparation – by February 18, 2026
Some users log in to the system using simple names, such as “Operator X,” instead of using an email address as their login. Often, users’ mobile phone numbers are also not provided.
In this case, it is not possible to enable two-factor authentication (2FA).
Therefore, please:
- Provide the user’s email address and mobile phone number
- Remove the login name (the login will then be automatically set to the email address)
Step-by-step instructions on how to do this can be found here: [link]
If, for any reason, changing the login to an email address is not possible in your case, please contact Safestar Technical Support. The dedicated phone number is: 728 42 42 52 (ext. 2) or email: pomoc@dmsi.p In such cases, login to the system will be configured using an individual subdomain.
What is a subdomain and how does logging in via a subdomain work?
By default, some companies log in to the Safestar system using the address:
app.safestar.pl
When a company subdomain is configured, the “app” part is replaced with a name chosen by the company, for example:
companyX.safestar.pl
This address becomes the company’s individual login URL.
What are the benefits of logging in via a subdomain?
- You can continue using text-based login names (e.g., “Operator X”) without needing to change them to email addresses.
- A dedicated login page URL.
- The company logo can be displayed on the login page.
The subdomain is set up upon request through Safestar Technical Support.
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Step 2 – 2FA will be required starting April 1, 2026.
Starting April 1, 2026, logging in to the Safestar system will only be possible using 2FA.
The change will be applied automatically for all users.
⚠️ If a user does not set up 2FA before this date, they will not be able to log in on their own and will need assistance from Technical Support.
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To contact Technical Support regarding this matter, we have set up a dedicated phone number: 728 42 42 52 (ext. 2). The contact email remains the same: pomoc@dmsi.pl.
If you have any questions or encounter any issues, please get in touch.
